To save your time and ours, please review our list of frequently asked questions before sending an email message. If you cannot find the answer to your question in our FAQs, please contact us and we will be happy to get back to you in the quickest time possible.
If you have a problem with your item please contact us with your order number.
Depending on the problem you will be offered a replacement, a voucher, or return for refund. If you are returning for a refund you will be credited the returns cost once the item is received.
Shipping takes around 10 days from dispatch date. On rare occasions delivery can take up to 28 day. If your order hasn’t arrived within 28 days of shipping a replacement order will be shipped.
We use reliable shipping agents and all packages require a signature at the time of delivery. We will send a confirmation of dispatch email to you.
Yes, we use credit card payments instead of paypal as credit cards offer you 180 days of chargeback reassurance. Paypal only gives you 60 days to lodge a complaint therefore a credit card offers you more security.
We offer wholesale prices for customers ordering 10 or more items. Please contact us for details.
Our methods of delivery ensure that you should not incur any customs charges.
In rare circumstances, a package may incur a problem with a customs department. In this case we are always happy to resolve the situation to your complete satisfaction. Simply contact us and we will respond with a solution.